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Critical Thinking and Problem Solving (EN) – TwentyEighty Strategy Execution

Master the five types of critical thinking needed for success in the business environment.

Course Summary

TwentyEighty Strategy Execution

 +49 (0)69 244 327-3795

Price: EUR 1’950,-
Members Price: EUR 1’657,50
Duration: 3 days (8 hrs. / day)
Method: Classroom
Location: Zurich
Language: English
PDUs: Total 22.5 (Technical PM: 0 /
Leadership: 22.5 /
Strategic & Business Management: 0)
Dates: 17-19 May 2017

About the Course

Become adept at all aspects of decision-making and problem solving in the workplace, whether you are implementing innovation, managing crises or planning future strategy. Through this course you will address the five types of critical thinking required in business environments; strategic, tactical, analytical and implicative. You will also learn a five-step problem response process, covering; identifying and analysing problems and opportunities, analysing the environment, exploring potential responses and selecting and implementing the optimal response. Participants will have the opportunity to apply the concepts to a specific problem or opportunities from within their own business environments.

Who Should Attend?

This course is aimed at any professional seeking to learn new skills and techniques to effectively solve problems and explore and challenge their own critical thinking style.

Course Contents

  1. Our Critical Thinking Model
    • Analytical thinking
    • Strategic thinking
    • Tactical thinking
    • Innovative thinking
    • Implicative thinking
  2. Problem/Opportunity Identification and Analysis
    • TwentyEighty’s Problem/Opportunity Response Process
    • Identification and analysis
    • Environmental scan
    • Response exploration
    • Response selection
    • Response implementation
    • Active vs. passive problem/opportunity identification
    • “As is” vs. “To be”
    • Tools and techniques for problem/opportunity identification
    • Process flowcharting
    • Root cause analysis
  3. Environmental Scan
    • What is an environmental scan?
    • Internal scan
    • External scan
    • Stakeholder scan
    • Business architecture
    • Your business processes/business rules
  4. Response Exploration
    • Tools and techniques for exploring new and unique responses
    • Other innovative thinking approaches
  5. Response Selection
    • Filtering
    • Clustering
    • Voting
    • Capability and value analysis
    • Response prioritisation matrix
    • Decision trees
    • Implications analysis
  6. Response Implementation
    • Communicating the optimal response
    • Gaining acceptance by stakeholders
    • Managing expectations
    • Saying “no” to high profile stakeholders
    • Building an action plan
    • Ensuring ownership and commitment


What you will learn:

  • Use different thought approaches at different times to yield better results
  • Generate innovative responses to business problems and opportunities
  • Assess your own thinking style preferences
  • Think in the present to prepare for the future
  • Determine the root cause of business problems and opportunities
  • Apply different types of thinking for improved analysis and problem solving
  • Assess possible responses accurately to select the optimal response
  • Design and execute appropriate action plans

For more information or to register